Thank you for choosing our website. We have established this shipping policy to ensure users clearly understand matters related to product delivery. This policy applies to all products purchased through this website. Please read this policy carefully before placing an order. By submitting an order, you acknowledge that you have read and agreed to the terms outlined in this shipping policy.
I. Shipping Scope
Currently, this website provides shipping services only to addresses within the United States.
We do not currently offer shipping services to locations outside the United States, overseas addresses, offshore regions, or other non-U.S. delivery addresses.
If the delivery address provided during checkout is outside the United States, the order may fail to process or be cancelled. Please carefully verify the accuracy and deliverability of your delivery address before submitting your order.
Shipping areas may change in the future as our business grows and service scope is adjusted. Please refer to the information published on the website for any updates.
II. Order Processing
Once an order is successfully submitted and payment is completed, it enters the review and processing stage.
During processing, we verify order details, inventory status, and delivery information to ensure the order can be shipped smoothly.
Order processing times may be extended in the following situations:
Inventory adjustments;
Incomplete or incorrect delivery information;
Payment information requiring further verification;
System maintenance or technical upgrades;
An unusual surge in order volume;
Other unforeseen circumstances.
If an order requires further clarification, we may contact the user for verification.
III. Shipping Arrangements
Once the order review is complete and inventory is confirmed, shipping will be arranged according to standard procedures.
We make reasonable efforts to process and ship orders as quickly as possible; however, actual shipping times may vary based on inventory, order volume, logistics arrangements, and other operational factors.
In special circumstances—including but not limited to holidays, promotional events, weather conditions, or adjustments to logistics services—shipping times may experience reasonable delays.
We strive to minimize delays and continuously optimize our delivery efficiency.
IV. Logistics and Delivery
Once shipped, products are transported and delivered by our partner logistics service providers.
Delivery times during transit may be affected by the following factors:
Transport route planning;
Weather conditions;
Traffic conditions;
Allocation of delivery resources;
System updates;
Force majeure events. Therefore, the estimated delivery time serves only as a reference and does not constitute an absolute guarantee.
Users may check the logistics status and track delivery progress using their order information.
V. Delivery Information Requirements
To ensure accurate delivery, users must provide complete, truthful, and accurate delivery information when placing an order, including:
Recipient’s name;
Contact phone number;
Delivery address;
Postal code;
Other necessary delivery information.
The user bears full responsibility for any delivery failure, delay, or return resulting from incorrect, incomplete, or unidentifiable delivery information.
If you discover any errors in the information provided, please contact customer service for assistance as soon as possible.
VI. Delivery Exceptions
Delivery times may be affected by the following situations:
Unidentifiable address;
No one available to sign for the delivery;
Invalid contact information;
Logistics/transportation disruptions;
Temporary package delays;
Other circumstances beyond reasonable control.
For delivery delays caused by the above situations, we will make reasonable efforts to assist users in communicating with and making inquiries to the logistics service provider.
VII. Signing for the Package
Upon delivery, users are advised to promptly inspect the package’s outer packaging and the condition of the items.
If you encounter any of the following situations:
Package is visibly damaged;
Items are missing;
Incorrect items received;
Items damaged during transit;
Please retain relevant photos and documentation and contact our customer service team as soon as possible for verification and resolution.
Signing for the package does not affect the user’s statutory rights, but timely reporting helps expedite the resolution process.
VIII. Delivery of Multiple Items
For orders containing multiple items, products may be shipped in separate batches based on inventory location, packaging requirements, or logistics arrangements.
Consequently, users may receive different items from the same order at different times.
Split shipments do not indicate an issue with the order; please refer to the actual logistics information.
IX. Force Majeure
In the event that delivery is delayed, suspended, or cannot be completed due to circumstances beyond reasonable control, we will make reasonable efforts to coordinate a resolution but shall not be held liable for any resulting indirect losses.
Such circumstances include, but are not limited to:
Extreme weather;
Natural disasters;
Utility or infrastructure failures;
Network system anomalies;
Transportation disruptions;
Other unforeseeable or uncontrollable events. In such cases, order processing and delivery times may be adjusted accordingly.
X. Policy Updates
To continuously improve service quality and the delivery experience, we reserve the right to modify, supplement, or update this delivery policy based on operational needs.
Updates will take effect once posted on the website. Users are encouraged to check this page regularly for the latest delivery policy information.
XI. Customer Support
If you have any questions regarding delivery services, shipment status, delivery arrangements, or other related matters, please contact our customer service team using the contact details provided on the website.
We are committed to providing a safe, efficient, and reliable shopping experience and will make reasonable efforts to ensure the smooth delivery of orders.
Important Note: This website currently offers delivery services only to addresses within the United States; delivery to other countries or regions is not supported at this time.